Oct
06

Facebook Messenger Saved Pumpkin Scone

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This is my tasty story about Facebook Messenger Saved Pumpkin Scone.  Makes me doubly glad I know how to use Facebook. 🙂

I was sitting in the living room playing solitaire on my iPad and up popped an ad for pumpkin scones.  I am a sucker for pumpkin, it’s my favorite pie and I make it every Thanksgiving and Christmas.  Occasionally a pumpkin loaf or cheesecake in between.  It’s Thanksgiving here in Canada so there are lots of pumpkins around!

Are you surprised?  I clicked on the pumpkin scone ad!

It was for COBS Bakery, a voucher for a loaf of bread of your choice when you purchase 6 pumpkin scones.

Since I had to go out anyway on this rainy blustery day, I thought “Why Not?”, and printed the voucher.

Much to my surprise, when I presented my voucher I was informed that it did not include any sweet bread or bread with cheese.

Dumbfounded I pointed out the phrase “a loaf of bread of your choice”.  That didn’t work either, so I left and indicated I would take my complaint to Facebook.  The voucher I attempted to redeem had been posted on Facebook, so I figured I would go back to the source.

Once I arrived home I went to the Cobs Bread national Facebook Page and created a post.  There were others who had experienced the same challenge posting on the page.  So I added my complaint to the list.

You can see the whole post here.

How very disappointing, I made a special trip in the pouring rain to COBS Bread to pick this up AND even though the voucher I had printed out list absolutely no restrictions I was too was denied the “complimentary loaf of my choice”. Personally, I would question this marketing tactic. Please do one of 3 things, 1) better inform the staff 2) note on the voucher “restrictions apply” 3) stop offering vouchers that don’t work as stated.

Much to my pleasant surprise, the owner of the store responded within 30 minutes, via Facebook Messenger.

Yes, it was a miscommunication between her and her staff. She would speak with her staff and make sure I could go back and redeem the voucher as stated.

I mentioned I would go back that afternoon and she was able to respond to me that they were sold out of the type of bread I wanted.  Could I come back tomorrow or another day?

She indicated she would set aside exactly what I wanted so that when I arrived it would be ready.

I went back the next day at 5:00 PM and as promised my pumpkin scones and the complimentary loaf of my choice was waiting for me!  As you can see by this picture I ate one of the pumpkin scones right away and it was delicious!

Facebook Messenger saves Pumpkin Scones

Much to my surprise they also gave me a free gift to thank me for coming back. It was delicious too!!

Facebook Messenger and Pumpkin Scones Equal Free Gift!

If it wasn’t for Facebook Messenger I would no longer be a happy COBS Bread customer. My thanks go out to the owner of that specific COBS Bread location, she is one of the few business owners who respond to her Facebook Page right away!

Do you use Facebook Messenger in your business?  Here’s a tool that will enable you to really take Facebook Messenger to a whole new level.  It’s called InBoxr and it allows you to auto-engage with your Facebook fans 24/7 so that you never miss an opportunity like my Pumpkin Scones.

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Categories : Facebook

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